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frequently asked



q: How much does shipping cost?

The shipping cost of all orders are free!

q: How long will it take to get my order?

Processing time: 1-2 working days The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time: The time for your item(s) to travel from our warehouse to your address.
Delivery time = Processing time + Shipping time

Note: The delivery times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues. We appreciate your understanding and apologize for any inconvenience.

q: How to track my order?

We will send a shipping confirmation email to you after shipped order. there is tracking number in email.
You can track it on track.aftership.com
To make sure you receive our email, please drag this email to the primary folder, add us to contacts, or check your SPAM folder.



q: How Can I Change Or Cancel My Order?

We accept cancellation of orders before the product is shipped. If an order is cancelled, you will receive a full refund. If the product has already been shipped, you will not be able to cancel your order.

q: What can I do if the product I received is defective?

All items will be tested very carefully before shipping. If you received a defective item or the wrong item, please take photos of front and back or video send to us. We will check what happens on it, and make a solution ASAP.

q: returns & exchanges

If you are not satisfied with the product, we accept returns. Customers have the right to request a return with the following return conditions. Your item must be unused and in the same condition as when you received it (including product and packaging), and in order to complete your return, we will need a receipt or proof of purchase. Please do not return anything to us that is not part of the contents of the item.

For details on how to request a return, please contact [email protected] to request return shipping label.

q: Billing And Payment Options

Shopping on https://www.heysongaudio.com is safe, fast and convenient. We accept a number of secure and effective Payment Methods, including Paypal, Stripe, Bank Transfer. When you shop at https://www.heysongaudio.com, your privacy and online security are always guaranteed.

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